top of page
2022 November 4th, from site, 1st.jpg

Frequently-asked Questions......

Below you will find the answers to some of our most commonly asked questions from guests.

Have a read through and if you have a question that isn't answered here, please just get in touch.

  • How much deposit do I pay on booking? When is the full balance due?
    We ask for just a 50% deposit payment on booking, with the remaining 50% balance collected on the morning of your arrival at Inchree. The remaining 50% payment is automatically taken from the card details used to pay the deposit with. Once the payment is accepted, check-in details (including chalet key box code) are sent to the booker. A receipt of payment is also emailed. You can also choose to pay the full balance on booking, which gives a 10% discount. Our chalet booking page is here. Our flexible cancellation policy is here. (Updated 18/02/24)
  • Do you do any special offers or discounted rates?
    Yes, we often do! For any current offers, please look at: -Our monthly 'What's On' page -Our Facebook page. -Our website booking system There is also a 5% discount for paying the full balance on booking. (via our website system) (Updated 25/03/23)
  • What happens if I have to cancel? Do I get any pre-payment back?
    We understand that unexpected events can & do occur, so our cancellation policy has evolved to be fair and attractive to a prospective booker. Whilst a pre-payment is not refundable, it is fully transferable towards a future booking. (50% deposit payable option only) Most local self-catering establishments don't offer a fully transferable option, regardless of cancellation circumstances / period, and will keep your deposit payment, at the very least. Most will also demand full payment of the balance weeks before arrival, (usually 4 to 6 weeks prior) which we don't do. With very short-notice cancellation, (ie; just before arrival, when many cancellations occur) most establishments will keep your entire balance paid, which no refund or future credit forthcoming. Whilst we obviously hope you'll book your self-catering stay with us, if you do also look elsewhere, please pay careful attention to their cancellation policy! Updated 30/03/23 Inchree Chalet's Cancellation Policy: (Please note this cancellation policy only applies to bookings made using the 50% deposit payable option. It does not apply to bookings made using the 100% balance payable option, with 10% discount. This option is non-refundable in the event of cancellation.) ​​ In the event of you having to cancel your stay at Inchree, any pre-payment is non-refundable but fully transferable towards a future stay with us. It is the pre-payment that is transferable, not the booking. Any rescheduled booking is at the advertised tariff for new required dates. Cancellation can occur at any time prior to arrival. The time limit for usage of a credit is: Booker lives within Scotland: Up to 9 months from start date of cancelled stay. Booker lives within UK but outside Scotland: Up to 12 months from start of cancelled stay. Booker lives outwith UK: Up to 15 months from start of cancelled stay. If preferred the credit can also be transferred to somebody else in your circles, to use for a future stay. (A voucher can be provided if required.) Please note that due to the flexibility of the above policy, cancellation reason is not relevant to us. (Updated 29/01/24)
  • How far are you from Ben Nevis? How do I find the car parks for access to the mountain?
    The UK's highest mountain towers behind the tourism town of Fort William. From Inchree, it takes 20 minutes by car, to reach the start of the mountain path that ascends Ben Nevis's southern aspect. This starts from either the car park at the Glen Nevis visitor centre, (follow signs for Glen Nevis from town centre) or from the smaller car park opposite the Ben Nevis Inn. (involves brief drive through Claggan housing estate, turning down road next to Spar shop) It takes around 30 minutes by car, to reach the start of the mountain path on the north side of Ben Nevis, that provides access to it's vast north face. Drive fully out of Fort William on the A82 going north, and turn right at Torlundy. (Small sign of main road for 'North Face' car park. Drive up this road for around 500 metres, crossing a stone railway bridge, which is traffic-light controlled. 50 metres after the bridge, turn right down the forest track, (signposted 'Allt a Mhuilinn') and follow the track for approx. 1 km to car park.
  • How far are you from Glencoe?
    We are just a 10 minute drive from the western entrance to Scotland's most famous & spectacular glen / valley.
  • Are there any pubs & eateries within walking distance?
    There are several eateries of various types within walkingh distance, open at least during the high tourism season. (April to October) Closest to the chalets, ROAMWEST We're very lucky to have a super country pub & restaurant located just a 2 minute walk from the chalet doorstep. RoamWest is a long-established venue, with a cosy & atmospheric bar, and lovely dining room with central open fire. It's open on an evening for either drinks or dinner, with a locally-sourced menu served between April to October. Outwith these months, opening times and menu availabiltiy are a bit more limited. See their Social Media for current opening times and menu. Please note that despoite being close neighbours, RoamWest are a separate business to us. Please direct any meal enquiries to them, where they'll be happy to help. ARDGOUR ALES Ardgour Ales is a great brewery with heated beer tent, located on the other side of the Corran Narrows of Loch Linnhe. Their wide selection of craft ales have an excellent reputation. To get to it is a 5 minute walk from Inchree to the Corran Ferry slipway. Then a 5 minute crossing on the ferry to the Ardgour side. (Free if you're on-foot or cycling) Turn right after getting off the ferry and walk along the single-track roadside for 5 minutes, (taking in the super panoramic views of the Great Glen) and Ardgour Ales is on the left. You'll see their sandwich board at roadside. Their beer tent is open most nights, but please just check their website or Social Media for exact times. Ardgour Ales also do delicious pizzas every Friday night. Highly recommended. Please always pre-book pizza orders from their website. NOMAD CAFE Nomad is a quirky pop-up cafe located on the Ardgour side of the Corran Narrows. Take the Corran Ferry over Loch Linnhe, and their caravan is located directly opposite the slipway, in the car park of the Inn. For more info & to check opening, see their Social Media. SNACK KIOSK AT CORRAN FERRY SLIPWAY There's also a small kiosk located just before the Corran Ferry slipway on our side of the loch. Selling coffees, soft drinks, and light snacks during the main holiday season. (Updated 25/03/23)
  • What can be done right from the doorstep?
    Inchree Chalets is located in the midst of some of the finest West Highland landscape and features. We have walks of all descriptions, forest, waterfall, beach & hill from the doorstep, along with several eateries and activity providers. Please see our From the Doorstep page to help plan a car journey-free stay.
  • Is Inchree Chalets easy to find?
    Yes, we are easy to find, being just 300 metres off the A82 main road, in the small settlement of Inchree. Inchree is signposted off the A82, and our place is then signposted off the Inchree access road. You can see our exact location with directions here. (Updated 25/03/23)
  • Is there public transport nearby?
    Yes, the bus-stops on the A82 main road are just a short walk away. There are 2 bus services locally: Citylink Service: (From elsewhere in Scotland to here) Citylink are Scotland's national carrier, with daily services between Fort William and Glasgow / Skye / Oban & Inverness. You can also use Citylink for getting around locally, between Fort William & Glencoe. The closest bus-stops used for the Citylink services are Corran Ferry on the timetable. The northbound & southbound stops are a 5 minute walk northwards (in direction of Fort William) on the pavement by the A82 road. To find us after getting off at Corran Ferry stop: Walk south for approx. 150 metres until you get to a left-curving bend. (There is another, local bus-stop on this corner.) Cross the A82 to the other side at this corner. (Being careful as it is a blind bend for traffic) Now walk along the track for 200 metres, past a pub-restaurant called 'RoamWest', Just after RoamWest you will see our white reception building with 'Inchree Chalets' sign on the left. Important: The Citylink services are busy during main visitor season, Easter to October. Booking a seat is therefore recommended. Their buses generally only pull-in at the designated stops on the timetable. Always use the Corran Ferry stops for getting to and from Inchree. Local Bus Service, Sheil Buses: There is a local bus service that serves the Lochaber area, Sheil Buses. The timetable for the service that passes Inchree is route 44, (Fort William / Onich / Ballachulish & Kinlochleven) The stops nearest to Inchree you can use for Sheil Buses are: Southbound stop at A82 junction with Inchree road. Northbound stop on A82 at Bunree. (Located in front of RoamWest Pub & Rooms) Southbound & northbound stops at Corran Ferry. Getting to & from Glencoe by bus: Sheil Buses don't operate past Glencoe Village, so if you want to get further into Glencoe, you'd need to get a Citylink bus. (the Skye / Fort William to Glasgow service) Train: The nearest train station is Fort William, 7 miles to the north. From there, you'd have to get either a bus or taxi to us. Fort William doesn't have a bus station as such. The main area for catching buses is next to the Morrison's supermarket, where the bus stances are for all services going north and south, including Citylink. Walk out of the train station and Morrisons & bus stances are directly opposite. Taxis: There are lots of taxi firms in the Fort William / Lochaber area. We have no specific recommendations, so just Google; 'Fort William Taxis.' Taxis are generally expensive here, with a one-way trip from Inchree to Fort William being around £20+. (Updated 09/05/23)
  • How far are the nearest supermarkets / grocery shops?
    We're in a rural location, and there are no supermarkets / food shops in the immediate vicinity or within walking distance. There is a small shop within the Gleaner fuel station at Onich (3 miles south of Inchree) that has basic provisions. The nearest supermarkets to Inchree are: Fort William, 7 miles (10km) to the north. Here are: Morrisons M&S Lidl Aldi Tesco Express In the village of Ballachulish, 6 miles (9km) to the south, there is a: Co op (Updated 25/03/23)
  • Is there somewhere close where we can buy breakfast?
    There are several places locally where you can get breakfast. The closest is RoamWest Pub, just a 2 minute walk from the chalets. Between April to October you can get a decent continental breakfast buffet here. RoamWest inform us that pre-booking is not required for this - you can just turn up. See their Continental Breakfast Menu here. Across the Corran Ferry, (A 5 minute walk from Inchree, followed by a 5 minute free ferry ride across Corran Narrows) there is Nomad pop-up Cafe. You'll find their caravan directly across from the slipway, in a carpark, as you get off the ferry on the Ardgour side. You can get hot rolls here. Always check on their Facebook page that they're operating that day, before heading over. Ardgour Ales, also on the other side of the loch, offer hot rolls in the morning too. After getting off the ferry at Ardgour, turn right and walk along the lochside stretch of road for around 500 metres. You'll see their sandwich board on the roadside, with brewery & beer tent up on the left. All the above are outlets within walking distance from Inchree. Another place we can recommend for a decent, sit-down cooked breakfast, is the Quarry Cafe in Ballachulish, 6 miles south of Inchree. It's located within the tourist information centre, opposite the Co op shop. Your chalet also has a fully-equipped kitchen for self-catering, should you wish to prepare your own breakfast. Updated 29/01/24 Please always check any opening times / availability with the establishment directly, in particular between October to March.
  • I've heard about the midgies - what will they be like during my stay?
    Like beautiful landscapes & temperamental weather the midgie is synonymous with the Scottish Western Highlands! These annoying tiny insects are generally active around mid-May to mid-September, becoming more annoying as the months progress. They are generally active in the early morning and evening, although if you are out & about in wilder & boggier areas, they can be active all day. It is very difficult to give a prediction on how bad they shall be on a particular time, as their level of activity is dependent on many differing factors, such as weather, humidity, etc. They can be non-existent to very annoying from day to day. Unfortunately still and warm evenings (ie; the type of evening you would want to sit out in) can often be when they are most active! The chalets at Inchree are located in an elevated position, facing south-west towards the Firth of Lorne, so we often have a breeze through the site, which is the best thing from stopping them flying. We also actively chop back much of the low-growing vegetation during the summer months on our 3 acre site, which also helps to keep midgies at bay. It is worth noting that whilst annoying, midgie bites are generally harmless and at worst, are itchy for a short spell and give a few cosmetic red dots on your skin. Wearing lighter-coloured clothing when out does help, as midgies are attracted to darker colours. A repellent which appears to be quite popular now is Smidge. Updated 09/07/23
  • Do you accept dogs?
    We accept a dog only in designated chalets. (Maximum 1 per chalet, no exceptions. £25 extra charge.) If you wish to bring a dog, you must contact us directly to book. Please do not book using our website system. Updated 18/03/24
  • Do you offer short breaks?
    Yes, we offer short breaks throughout the year. For most of the year you can book a chalet for just 1 night stays. Around Easter weekend and New Year, there may be a minimum stay period applied. Please just see our online booking for what's possible. (Updated 25/03/23)
  • What time can I check in / check out?
    You can check in to your chalet from 4pm onwards on your day of arrival. Earlier entry may be possible if the chalet has not been occupied the night before. (after 2pm) Please contact us prior to arrival day to request any earlier-entry. We operate a self-service check-in, with chalet details texted to you on the morning of arrival. Please ensure you include a valid mobile number with your booking. (Someone is also available on arrival for assistance, if required.) Check-out time is by 10am. Due to our tight housekeeping schedule, this is unfortunately not extendable.
  • Can you accommodate extra numbers in the chalet outwith the stated capacity? Can you provide extra beds?
    No, unfortunately it is not possible to have extra persons within a chalet beyond the stated maximum occupancy / fitted bedspaces. This includes children & infants. This is for both fire safety and insurance reasons, and is therefore written into our Booking Terms & Conditions, which a booker must agree to in order to complete their reservation. We do not provide fold-out beds or inflatable mattresses, nor is it possible for guests to sleep on sofas / upholstery. So a maximum of 4 persons can be accommodated in our 2 bedroom chalets. (Glen Orchy, Glen Etive, Glen Tarbet & Glen Gour) A maximum of 6 persons can be accommodated in our 3 bedroom chalets. (Glen Coe, Glen Finnan, Glen Nevis & Glen Creran), with the exception of Glen Righ Chalet, which can accommodate a maximum of 4. Please note that maximum occupancy is strictly enforced, and any oversized party arriving shall be either denied entry or be required to vacate the property on clarification of numbers. (Updated 25/03/23)
  • I'm booking a chalet, but I also have friends who'd like to stay on-site in a campervan / motorhome. Is this possible?
    Sorry, we do not allow overnight stays in campervans. This is contained within our Booking Terms & Conditions. There is a Caravan Club site located at Bunree, a 15 minute walk from us. (Updated 25/03/23)
  • We expect to be late getting to Inchree. What's the upper time limit for arriving?
    You can arrive any time you want after 4pm. Check-in details, including chalet key box code are messaged to the booker either the evening prior, or on the morning of their arrival.. We just request that if you are arriving very late, that noise is kept to a minimum, out of respect to other guests staying.
  • I'm travelling for work / business purposes - can you accommodate me?
    Yes, business travellers are most welcome. Guests on business in the area should find Inchree an attractive, quieter and competitively-priced alternative to the expensive hotels of Lochaber. For more information please just see our Work & Stay page. (Updated 12/04/23)
  • Where can I read reviews about your place?
    You can read latest reviews from our page here: https://www.inchree.com/reviews
  • Can I charge my electric vehicle onsite?
    Unfortunately we don't current have EV charging facilities on-site. Please do not charge your electric car using our mains supply - this is potentially dangerous and use is prohibited within our Terms & Conditions of booking. Details of charging points in the area can be got from the ChargePlaceScotland website. The nearest charging points are located in Fort William, 7 miles to the north, in the public car park located between Morrisons and Lidl supermarkets. We recommend that you apply for a ChargePlace Scotland access card to make the charging of your car as straightforward as possible. Updated 30/03/23.
  • Do you have laundry facilities?
    Yes, we have a laundry building on-site, with free washer and dryer available for chalet guests' use. Due to our daily housekeeping schedule, this is usually available for use after 3pm.
  • Do you have a wet-gear drying room?
    Sorry, but we currently don't have a drying room on-site. We are hoping to have a new one installed towards the end of 2024 however, in time for the 2025 winter sport season. Each chalet has a clothes hanger within, and we have a free laundry with washer & dryer on-site. (Updated 29/01/24)
  • Are bed linen and towels provided?
    Yes, all bed linen is provided in the chalet, made up for your arrival. 1 body & 1 hand towel are provided per person. There is also a bath mat in the shower room and tea towels in the kitchen.
  • Are the chalets fully heated?
    Yes, the chalets have fully controllable electric heaters in the living room and bedrooms.
  • Is free parking available?
    Yes, there is ample free parking on-site, generally for 2 cars per chalet booking. However more parking is available if required - please just let us know if your party is going to arrive in 3+ cars. There is also enough space for a minibus, trailer or smaller bus. There is a designated parking area next to each chalet. Updated 30/03/23
  • Can I bring my bike? Do you have bike storage?
    Sorry, we currently do not have a bike storage facility onsite. We hope to install one towards the end of 2024. Whilst you can still bring your bike(s), please do not keep them in the chalet. (Updated 29/01/24)
  • What do the kitchens have in them?
    Each chalet kitchen is well equipped for self-catering. There is: 4 hob cooker with oven Microwave Under-counter fridge with small freezer box. Kettle Toaster Crockery, utensils & cutlery Pots, pans, bowls, strainer & chopping board Mugs & glasses / wine glasses Coffee percolator & teapot Washing up liquid, surface spray, cleaning cloths, sponges, tea towels and oven gloves also provided.
  • Is there WiFi in the chalets? How reliable is it?
    As at January 2024 we have finished upgrading our guest WiFi. Each chalet has it's own WiFi network that utilizes the excellent local 4G signal. As is the case with 4G, speeds fluctuate, but regular speed tests generally give between 50 to 80 mbps. This is more than enough for heavy family use, e.g. streaming on multiple devices at once. It's also perfect if you need to do work while here. Our WiFi is included in the tariff and gives unlimited usage. (Updated 27/01/24)
bottom of page